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FAQS

THE PLUG SMOKE & VAPE
Frequently Asked Questions

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We offer a wide range of products, including coils, disposable vapes, e-liquids, tanks, nicotine pouches, vape kits, vape pods, vaporizers, and various accessories. We carefully select our inventory to ensure you get the best quality products from trusted brands.
In compliance with local and federal regulations, all customers must be 21 years of age or older to purchase any products from THE PLUG SMOKE AND VAPE SHOP. We verify age through valid government-issued identification.
Currently, we do not offer online sales or delivery services due to legal restrictions in Missouri. We invite you to visit us in-store at our Kansas City or Lee’s Summit locations to browse our products and get personalized assistance.
For the safety and health of our customers, we do not offer e-liquid sampling at our stores. However, our knowledgeable staff can help you choose the right flavor based on your preferences and past experiences.
Yes! We offer a Rewards Club that allows you to earn points on purchases, which can be redeemed for discounts and special offers. Sign up in-store or on our website to start earning rewards today.
Absolutely! We pride ourselves on carrying only authentic products from reputable manufacturers. Every product we sell is sourced directly from trusted suppliers to ensure quality and safety.
We frequently offer special promotions and discounts on select products. Be sure to check our website, follow us on social media, or join our Rewards Club to stay updated on the latest deals and events.
We accept returns and exchanges for unopened and unused products within 7 days of purchase, accompanied by a receipt. For any issues with defective products, please bring the item and receipt back to the store, and we’ll be happy to assist you.
Of course! Our team is trained to provide personalized recommendations based on your experience level, preferences, and goals. Whether you’re a beginner or an experienced vaper, we’re here to help you find the perfect product.
We’re always looking for enthusiastic team members to join our PLUG family! Check out our Jobs page on the website for current openings and application details. We’d love to hear from you!
Yes, we offer a selection of CBD products, including tinctures, edibles, and vapable options. We also carry nicotine-free vape liquids and alternative products like nicotine pouches and herbal vaporizers. Visit our store for more details and product availability.
We currently do not offer a reservation or hold service. All products are available on a first-come, first-served basis. However, we do our best to keep popular items in stock, and our staff can notify you when a specific product is back in store.
We accept cash, major credit/debit cards, and contactless payments like Apple Pay and Google Pay. At this time, we do not accept checks or cryptocurrency.
Yes, we offer gift cards in various denominations, which can be purchased and redeemed in-store. They make a great gift for friends and family who vape!
Joining our Rewards Club is easy! You can sign up in-store through our website. As a member, you’ll earn points on every purchase, receive exclusive discounts, and get early access to promotions and events. Ask our staff for more details during your next visit.
Currently, we do not offer wholesale options. Our focus is on serving individual customers with the best possible products and service. If you're interested in bulk purchases, please contact us directly, and we can discuss potential options.
Stay connected by following us on social media and checking our website regularly. We post updates on new product arrivals, in-store events, promotions, and more, so you’ll never miss out on the latest from THE PLUG SMOKE AND VAPE SHOP.
Choosing the right nicotine strength depends on your smoking or vaping habits. If you’re new to vaping and were a heavy smoker, higher nicotine levels (like 12mg or 18mg) might be best. For lighter smokers or those transitioning to vaping, lower levels (3mg or 6mg) are usually sufficient. Our staff can help you find the right strength based on your needs.
We occasionally offer promotions and discounts for first-time customers. Be sure to ask in-store or check our website and social media for any current offers. Joining our Rewards Club can also provide access to special deals and discounts.
Yes, we offer a range of products that can help you transition away from traditional cigarettes, such as vape kits with various nicotine levels and nicotine pouches. While we’re not a cessation service, our knowledgeable staff can help you choose products that may support your journey to quitting.
Our store hours may vary slightly between our Kansas City and Lee’s Summit locations. We’re open 7 days a week, 10 AM to 10 PM. Please check our Locations page or contact us directly for the most up-to-date information.
We frequently receive new products and occasionally carry exclusive items. Follow us on social media and subscribe to our newsletter to stay informed about the latest arrivals and exclusive releases.
To keep your e-liquids fresh and flavorful, store them in a cool, dark place away from direct sunlight and heat. Make sure the cap is tightly closed to prevent air exposure, which can affect the flavor and nicotine strength. Avoid storing e-liquids in extremely hot or cold environments.
We appreciate the service of our military members and the support of students in the community. While we don’t have a standard discount policy, we occasionally offer special discounts during promotions. Please inquire in-store for any current offers.
If you have any issues with a product purchased from THE PLUG SMOKE AND VAPE SHOP, please bring the item and your receipt back to the store as soon as possible. Our team will assess the problem and work with you to find a solution, whether it’s a replacement, repair, or return, depending on the situation.
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